I don’t often buy needlepoint kits, but when I do I buy them because I like the picture of the project on the cover and I want to stitch it. That one. Right now. Not needing to add one thing.
That’s the point of a kit isn’t it? Grab and go?
So imagine my surprise when I bought a kit recently, from Chameleon Designs, really loving the piece and found that the kit was not complete. It had the main thread, canvas, instructions and a needle. But the second thread, which is used for overstitching as an accent was glaring in its absence.
And in the instructions, this step was fobbed off with a comment that overstitching or beads could be added.
Nothing about the thread to use, nothing about where or how to do the overstitching (I guess we could look at the picture, but they didn’t even bother to say that), nothing about where to put the beads which can barely be seen in the corner of a second one of the piece seen at the top of the picture of the project that caused me to buy the kit in the first place.
There was space to add this information and the thread should have been included in the kit,. Or if it wouldn’t be included the main picture should have been of the project without the overstitching and the other ones should have been less prominent and labeled as variations.
To their, very slight credit, they do say inside the gold thread isn’t included, (so they noticed?). But you only find this out after you have bought the kit and opened it, so you can’t return it since it isn’t even in a resealable bag, if you had a shop that would take it back.
Then I sat down to read the instructions for the project that I had. The picture on the cover shows a squAre made up of 25 Scotch Stitches, arranged in an alternating pattern, that;s just fine. BUT the chart shows 30 Scotch Stitches, still alternating. But the instructions tell you to alter the direction of the stitch every second stitch which does not give you the results which were charted or pictured.
Now I am left with an expensive kit (it was imported and cost over $16 for a project which, when stitched will have almost no relation to the project I thought I was buying. If I didn’t have thread in my stash, I’d have to go buy some and if I followed the written directions I’d have something I never could get to look like the picture.
This is irresponsible and not fair to the stitcher. It does our industry no good if this is how professionals choose to package their work.
Now they have me deciding never to buy a product of theirs, returning the other products of theirs I have bought, blogging about it, and being in a bad mood about something which I bought to make me happy. Good job there! Great way to get people excited about needlepoint!
Could we have some honesty here?